Shipping & Faq
Find answers to the most common and frequent questions here. If you don't find what you're looking for, be sure to contact us. We'd love to hear from you.
If you did not receive a confirmation email with an order number, then either you entered the incorrect email address when placing the order, or the order did not process in our system.
Please use the Contact Us page on this site to get in touch and we will look for the order and add the correct email address before resending confirmation.
You have up to 5 minutes to cancel your order from the time it is completed. Please contact us at [email protected] and clearly provide your name, email address and order number. If you cancel your order, it may take up to 10 days for your bank or card issuer to make your funds available to you again.
*All legitimate cancellations are subject to a $5 administration charge.
YES we do!! We offer tracking on all shipments. Please allow a maximum of 7 days for your tracking number to be updated after you receive your shipping confirmation via email.
*if you do not receive your tracking information 7 days after ordering, please send us an email and we’ll send it to you as soon as we can!
Our distribution hubs are located in Asia where all deliveries begin their journey.
Please contact customer service within 24 hours of receiving the defective item by emailing us at [email protected] for a replacement or for DmaxLife credit.
Every country has its own set of regulations so please contact your local postal service or customs office to learn more about how your country handles taxes and duties.
DmaxLife is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay any additional customs fees.
Sadly, we do not give refunds. If you would like to return an item, provided it is done in accordance with our return policy (see link below), we will gladly provide you with store credit. Store credit is based off the purchase price (excluding shipping costs) at the time of your purchase. Please note that all store credits expires one year from the date they are issued.
Want to return something? No problem! All orders (excluding items on sale) are eligible for returns and exchanges within 30 days of receiving your order!
To be eligible for a return or an exchange, your item must be unworn or unused and returned in the original packaging that it was received. We won’t be able to process a return on items that are used or damaged by you. Returns are processed within 3-6 business days after we receive the items. As noted above, we do not provide refunds on returns – only store credit.
We strongly encourage using a shipping service that provides a tracking number so you can follow your item in transit. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
DmaxLife is not responsible for shipping costs on returns and/or exchanges – this is the customer’s responsibility.
In the incredibly rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately! Please contact our customer support team at [email protected] with the order number and the incorrect item’s name and number.
DmaxLife accepts the following forms of payment: Visa, MasterCard, American Express, Discover, and PayPal.
If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been placed successfully. If your card is not authorized, payment will not be taken, and we will email to let you know that your bank or card issuer didn’t authorize the payment.
Please remember that even if a payment isn’t authorized, it may look like DmaxLife has taken the money as some card issuers may still reserve the money, for a short period of time.
Occasionally, an item for sale at DmaxLife has not yet been received at our distribution center, or the product is so popular that it must be restocked. You may order a backordered item to reserve your preferred product, but it will not be shipped to you until it is in stock.
Please note: Backorder shipping dates are subject to change in rare instances. We will email you with any date changes.